Andrews & Arnold

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Andrews & Arnold Ltd
Limited
Industry Internet
Founded (1997)
Headquarters Bracknell, England
Key people
Adrian Kennard (Managing Director)
Products Internet Services
Website http://www.aa.net.uk

Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998,[1] primarily serving businesses and "technical" home users.[2]

In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.[3][4]

The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[5][6]

Andrews & Arnold is one of the rare ISPs in the United Kingdom to provide IPv6 to home customers, for no additional charge.[7]

Andrews & Arnold are strong advocates of not censoring Internet connections.[8] Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.[9]

Products

Andrews & Arnold have a number of product areas:

  • Broadband
  • Leased Lines
    • Ethernet (2 Mbit/s - 1 Gbit/s)
  • Domain & Hosting services
  • Voice
    • PSTN lines (For use with Broadband)
    • SIP Trunking
    • VOIP - Broadband Voice
    • SIP2SIM - Makes your mobile a SIP endpoint
  • Hardware
    • FireBrick Ethernet routers

References

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