Casualty notification
Casualty notification is the process of notifying relatives of people who have been killed or seriously injured unexpectedly (for example, in a car crash). The notification may be done over the phone or in person, but is normally done by a police officer in person when possible, at least for the next of kin.[1]
In the case of the United States armed forces, the notification is done by a specialist known as a casualty notification officer (CNO), normally within four hours of learning of the casualty (but only from 6:00 a.m. to 10:00 p.m. local time)[2] or, for the Navy, by a casualty assistance calls officer (CACO).[3]
The corollary is notification of authorities of a birth or death. The "Tell Us Once" initiative is expected to save the UK £19m each year.[4]
Denny Hayes, who spent fifteen years as a chaplain for the FBI’s critical response team, says:
- Always deliver bad news in person.
- Always bring a partner (“95 percent of them defer to me to do the actual speaking of the words—nobody wants to experience sad”).
- Skip the euphemisms—they comfort no one except the person speaking them.
- Never abandon anyone until they have someone else to hold on to.[5]
"You can’t make it better," said Dr. Nancy Davis, former chief of counseling services for the FBI. "But you can definitely make it worse."[5]
See also
References
- ↑ Death notification: Breaking the bad news
- ↑ Military Notifications
- ↑ Casualty Assistance Calls Program
- ↑ New notification service set to save millions whilst delivering first-class customer care
- ↑ 5.0 5.1 Lua error in package.lua at line 80: module 'strict' not found.
