Cox Communications

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Cox Communications, Inc.
Subsidiary of Cox Enterprises
Industry Telecommunications
Founded 1962; 62 years ago (1962)
Headquarters 6205 Peachtree Dunwoody Rd near Atlanta, Georgia 30328 U.S.A.
Key people
 Patrick J. Esser, President
James C. Kennedy, Chairman
Anne Cox Chambers, Director
Products Cable television, broadband internet, VoIP, wireless, Home Security, Business services, Gigablast fiber
Revenue $9.1 billion (2010)
Not currently available
Number of employees
 22,350 (2004)
Parent Cox Enterprises
Slogan Your friend in the digital age.
Website www.cox.com

Cox Communications (also known as Cox Cable and formerly Cox Broadcasting Corporation, Dimension Cable Services and Times-Mirror Cable) is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States,[1] serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers,[2] and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.[3] Cox is headquartered at 6205 Peachtree Dunwoody Rd in Sandy Springs, Georgia, U.S., in the Atlanta metropolitan area.[4]

History

Original version of current corporate logo, used from 1996 through 2007
COX Communications trailer (2006) SNUPY Awards

Cox Enterprises expanded into the cable television industry in 1962 by purchasing a number of cable systems in Lewistown, Lock Haven and Tyrone (all in Pennsylvania), followed by systems in California, Oregon and Washington. The subsidiary company, Cox Broadcasting Corporation (later renamed to Cox Communications), was not officially formed until 1964, when it was established as a public company traded on the New York Stock Exchange. It was taken private by Cox Enterprises in 1985.

Lua error in package.lua at line 80: module 'strict' not found. In 1993, Cox began offering telecommunications services to businesses (the first multiple system cable operator to do so). This eventually grew into Cox Business, which now represents $1 billion in annual revenue. In 1995, Cox acquired the Times Mirror cable properties.[5] In 1997, Cox became the first multiple system cable operator to offer phone services to customers following the 1996 Telecom Act.

  • In 1999, Cox acquired the cable television assets of Media General in Fairfax County and Fredericksburg, Virginia.
  • In 2000, Cox Communications acquired Multimedia Cablevision with assets in Kansas, Oklahoma and North Carolina.
  • In 2004, the Fairfax County Board of Supervisors found Cox Communications guilty of violating an agreement with the county which stated that all homes served by Cox within Fairfax County would be digital ready with the new fiber optic network by June 2003. When this term expired with less than 30% of the county having been completed, the Board of Supervisors elected to fine Cox $100 per day from the originally agreed completion date, until such time as the work was completed, which was in January 2006. The Board also forbade Cox from raising rates to recover the cost of the fine for a period of 10 years from the actual completion date. The total fine was approximately $93,000.[6]
  • On November 1, 2005, Cox announced the sale of all of its Texas, Missouri, Mississippi and North Carolina properties, as well as some systems in Arkansas, California, Louisiana and Oklahoma to Cebridge Communications. The sale closed in 2006 and those systems were transitioned by their new owner from Cox branding to Suddenlink Communications.
  • On May 14, 2007, Cox announced that they had sold their investment in Discovery Communications for the Travel Channel, related assets, and $1.3 billion.[7]
  • In 2007, Diversity Inc. magazine named Cox Communications #25 in its Top 50 Companies for Diversity. Cox climbed to the sixth position on Diversity Inc's 2008 list.[8] Also in 2008, Cox was named #8 on the Top 10 Companies for African Americans.[9]
  • On November 19, 2010, Cox began offering 'Unbelievably Fair' Wireless services in Orange County, California; Omaha, Nebraska; and, in Hampton Roads, Virginia.
  • In February 2011, Cox Communications completed its Alternative Energy Project[10] which included two fuel cell installations at each of the company’s San Diego, CA and Rancho Santa Margarita, CA headquarters.[11] Two separate PureCell System 400 kilowatt installations will generate enough onsite power to reduce the company’s dependence of the local power grid and decrease its carbon footprint.[12]
  • In September 2011, Cox Home Security was added to their suite of products listed on their website.[13] This new service utilizes advanced technologies similar to the home security products offered by other MSOs such as Comcast.[citation needed]
  • In August, 2013, Cox launched their Contour TV product and completed rollout early September, 2013. The product integrates HD DVR, TV, iPad, and extra room set-top boxes that utilize user profiles to suggest viewing recommendations.[14]

Other business units

Cox Communications' "Digeez" mascot, also more commonly known as a "Digital friend."
  • Cox Business: Provides business level video, voice and Internet services.
  • Cox Media: Advertising sales
  • Travel Media, Inc.: Travel Channel and TravelChannel.com (35%; joint venture with Scripps Networks).[15]

Privatization

In 2004, Cox Enterprises announced its intention to purchase those shares of Cox Communications which it did not already own. A $6.6 billion tender offer was completed in December of that year, and Cox Communications has been a wholly owned subsidiary ever since.[16] This was the second time Cox Communications was taken private by Cox Enterprises.

Residential services

Cox Cable TV

Cox distributes standard definition and high-definition cable television programming, including Digital Cable.[17] Cox launched Digital Cable on its Orange County system in 1997. In February 2008, Cox started to implement switched digital video (SDV) technology in some of their markets.[18] In late 2014, Cox started notifying customers in their Connecticut market that they would be moving to an All Digital Video platform, requiring a small digital adapter (termed a Cox Mini-Box) for televisions that were previously connected to an analog only signal.

In January 2016 Cox Customer Service advised a customer in Pensacola, FL that in March and April of 2016 that Cox in Pensacola would be going "all digital". The CS rep stated that move would require each Cox customer to have the installation of digital adapters, at a cost of $2.99 per month for each TV in the household. Thus, for a typical customer with three TVs, the monthly bill would increase by $10.00, plus applicable taxes.[19]

Digital video recorder

Cox offers digital video recorder service, provided using Motorola,[20] Scientific-Atlanta, Cisco, or previously Moxi[citation needed] equipment depending on the local market.

On Demand

Cox offers video on demand service in the majority of its markets under the name On Demand. On Demand offerings are fairly standardized, portal-based, and carry VODnets like The Ski Channel, and includes HD offerings and replays of major network series.[21]

Cox High Speed Internet

As of 2013, Cox offers cable internet service to over 21.8 million people across 18 states, making it the 4th largest provider of cable internet service in the US (based on coverage area).[22]

Cox offers five levels of high-speed Internet in all of its markets: Starter, Essential, Preferred, Premier and Ultimate (Their speed tier with download speeds up to 300 Mbit/s.) Cox initially launched high-speed Internet in 1996 in its Orange County infrastructure.[23] Cox licensed the PowerBoost technology from Comcast in 2007 and offers it on the Preferred Premier, and Ultimate levels of service.[24] Top service download speeds are between 15 and 300 Mbit/s. "Soft" monthly bandwidth caps are listed for all four levels of service, (2 TB/month download being the largest), yet Cox currently does not penalize or charge customers for going beyond these limits.[25] In 2011, the FCC released the "Measuring Broadband America" report where it was revealed that many broadband providers provided lower than advertised internet speeds to their consumers. Analysis of the report data showed that Cox Cable only delivered 83.4% of its advertised internet speed (on speeds above 3Mbit/s) to its customers.[26] Cox High Speed Internet won the PC Magazine Readers' Choice Award for High Speed Internet in 2003, 2004, 2005, 2007, and 2011.[27]

Cox blocks incoming traffic on port 80 for residential customers,[28] making it difficult for them to run web servers.

In September 2011, Cox announced the availability of a data usage meter for customers to check their data usage. As of October 2012, Cox does not charge customers who exceed their usage amount each month. It is unknown if this policy will change in the future.[29]

In 2014, Cox announced they would begin offering 1 Gbit/s internet speeds under the name "G1GABLAST" in Phoenix, Las Vegas and Omaha, with plans to begin offering it in the rest of their service areas by the end of 2016. They also announced that they would double internet speeds for all customers at no cost at the same time. They began rolling out the new speeds in Phoenix in early October of the same year.[30] Additionally, Cox has launched their G1GABLAST service to 1 apartment complex in Orange County, California.

Cox Digital Telephone

Cox offers telephone service in the majority of its services areas. Various technologies, including circuit switched and hybrid VoIP systems, are used depending on service areas.[31] Cox has won multiple J.D. Power and Associates awards for its telephone service.[32]

Cox Home Security

In 2010 Cox started offering a range of Home Automation and Security service to customers in its Tucson, Arizona market as a trial. In 2011, this product was expanded to Cox's entire Arizona market, and was rolled out to additional markets over the next couple of years. In December 2014, Cox Launched "Cox Homelife" in Louisiana, that appears to be the same service as Cox Home Security under a different brand.

Cox Business

Cox Business[33] provides voice, data and video services for more than 260,000 small and regional businesses, including health care providers, K-12 and higher education, financial institutions and federal, state and local government organizations. According to Vertical Systems Group,[34] Cox Business is the fourth-largest provider of business Ethernet services in the U.S. based on customer ports and the company ranked highest among small and mid-size business data service providers in J.D. Power and Associates telecommunications studies in 2006, 2008 and 2010.[citation needed] In 2013, Cox Business had the third largest business-facing enterprise by revenue (of cable providers who provide business services), with $1.2 billion in revenue as of the third quarter of 2013.[35]

Cox Business is an early adopter of Voice over IP technology and, in 2007, Cox became the first cable provider in North America to deploy a fully owned and managed IP telephony service for businesses, Cox Business VoiceManager.[36] Cox Business is expected to launch Managed IP PBX, SIP Trunking and IP Centrex services in 2011, allowing customers to more efficiently route voice traffic over Internet Protocol.[needs update] Cox Business currently[when?] supports more than 800,000 business phone lines.

Defunct Cox Wireless

Cox previously offered mobile phone and wireless services in four United States markets including Orange County, California, Hampton Roads Virginia, Oklahoma City, Oklahoma, and Omaha, Nebraska. Cox marketed their wireless service as 'Unbelievably Fair' due to a wireless plan it offered which returned money for unused minutes which it called "Moneyback Minutes."[37] This allowed customers to receive up to $20 per month added back to their bill in the event that the customer had leftover minutes. Cox Wireless offered a full range of devices manufactured by Motorola, Samsung, HTC, Kyocera, and LG.

Cox Wireless utilized Sprint's voice and 3G networks and also had planned to build out their own 4G LTE network.[37]

On May 24, 2011, Cox Communications announced it would decommission its plans to build a 3G wireless network, and would instead offer Sprint service to half of its current footprint and operate as a Sprint MVNO by the end of 2011.

On November 15, 2011, Cox Communications announced it would halt sales of all its wireless branded products and existing Cox branded wireless operations would be decommissioned by March 30, 2012. Cox eventually also retracted its plans to offer wireless services reselling Sprint service as an MVNO.[38]

Carriage controversies

2000 disputes with Fox

On January 1, 2000, Cox was involved in a retransmission consent dispute with News Corporation (the parent company of the Fox broadcast network, now owned by 21st Century Fox), pulling four Fox owned-and-operated stations, after retransmission consent talks between News Corp. and Cox broke down, reportedly because Fox had denied permission for Cox to broadcast programming on its O&O stations unless Cox gave it two channel slots on its digital cable service. The affected stations were WJW-TV in Cleveland, Ohio (now owned by Tribune Broadcasting), KTBC in Austin, Texas, KRIV in Houston, Texas and KDFW in Dallas-Fort Worth, Texas, off its cable systems in those areas; another Fox O&O WHBQ-TV in Memphis (itself now owned by Cox), was also pulled from its Jonesboro, Arkansas system (of the mentioned systems; only the Cleveland metropolitan area continues to be served by Cox). The removal of those stations, which were temporarily replaced with premium service Starz! Family (which was made available to subscribers for free), blacked out Fox programming to 425,000 Cox customers. The blackout lasted six days as the two sides came to an agreement on January 6, and the Fox-owned stations were brought back to the systems. Cox gave $1 refunds of their January cable bill to roughly 90,000 subscribers in Texas and Arkansas as compensation.[39]

LIN TV-Cox dispute

In a separate dispute (clumped with the above dispute by media outlets as the "Cox vs Fox" dispute) that occurred around the same time, customers in Hampton Roads, Virginia lost access to LIN TV-owned Fox affiliate WVBT (channel 43) on January 1, 2000; retransmission talks between WVBT and Cox broke down, reportedly due to a demand by WVBT to be placed somewhere between channels 2 and 14 (it had been broadcast on channel 43). Cox refused to move WVBT to a lower channel number; the channel space was filled in the interim by pay channel HBO Family. It was not until February 5 of that year that the station resumed on Cox's Hampton Roads system (remaining on channel 43), after an agreement was reached during a ten-hour arbitration session.[40] Cox did not offer rebates to its 335,000 subscribers in Fairfax County, Virginia, and Cleveland, Ohio, who also lost their Fox stations.

Swatting case

Cox was criticised for showing lack of care in protecting customer data following a late 2014 incident. A serial swatter who prolifically harassed women through calling armed police to their houses obtained the address and phone number of a Tempe customer through making calls imitating a service technician. Cox told the New York Times that ‘‘we regret that this incident occurred’’ and that would update its security methods.[41][42][43]

Copyright lawsuit

Cox was held responsible for the copyright infringements of its subscribers according to a December 17, 2015 ruling from a Virginia federal jury. The ISP was found guilty of willful contributory copyright infringement and ordered to pay music publisher BMG $25 million in damages. The verdict is likely to be appealed by the company.[44][45]

Marketing

One of Cox's marketing trademarks is a fictional animated "spokesman" character named "Digital Max", used from 2005 through 2008.[citation needed] The phasing out of Digital Max in 2008 was followed by the introduction of the current Cox mascots, the "Digeez", little digital helpmates featured in many of Cox Communications' brand commercials.

Official sponsors

MLB

NFL

NBA

NHL

College sports

References

  1. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  2. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  3. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  4. ↑ Lua error in package.lua at line 80: module 'strict' not found.[conflicted source?]
  5. ↑ Times-Mirror and Cox Sign Deal for Cable-TV Merger
  6. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  7. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  8. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  9. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  10. ↑ Cox Community. Ww2.cox.com (2013-08-06). Retrieved on 2013-12-09.
  11. ↑ Cox Communications installs four 400kW fuel cells in California - The Hydrogen Journal. H2journal.com. Retrieved on 2013-12-09.
  12. ↑ Cox Communications Partners with UTC Power to Install Fuel Cells in California - SOUTH WINDSOR, Conn., Feb. 7, 2011/PRNewswire/. Prnewswire.com. Retrieved on 2013-12-09.
  13. ↑ Lua error in package.lua at line 80: module 'strict' not found.[conflicted source?]
  14. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  15. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  16. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  17. ↑ Lua error in package.lua at line 80: module 'strict' not found.[conflicted source?]
  18. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  19. ↑ Phone conversation between Cox Customer Service and Cox subscriber R.R. Hood, on 13 Jan 2016
  20. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  21. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  22. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  23. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  24. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  25. ↑ Lua error in package.lua at line 80: module 'strict' not found.[conflicted source?]
  26. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  27. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  28. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  29. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  30. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  31. ↑ Voice over Internet Protocol: Ready for Prime Time Archived February 8, 2007 at the Wayback Machine
  32. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  33. ↑ Lua error in package.lua at line 80: module 'strict' not found.[conflicted source?]
  34. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  35. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  36. ↑ Lua error in package.lua at line 80: module 'strict' not found.[conflicted source?]
  37. ↑ 37.0 37.1 Lua error in package.lua at line 80: module 'strict' not found.
  38. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  39. ↑ Lua error in package.lua at line 80: module 'strict' not found.(subscription required)
  40. ↑ Lua error in package.lua at line 80: module 'strict' not found.(subscription required)
  41. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  42. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  43. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  44. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  45. ↑ Lua error in package.lua at line 80: module 'strict' not found.

External links

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