Delaware North

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Delaware North Companies
Private
Industry Hospitality Management
Founded 1915
Founder Louis Jacobs
Headquarters Buffalo, New York, U.S.
Area served
 Worldwide
Key people
  • Jeremy Jacobs (Chairman)
  • Jerry, Lou (Co-Chief Executive Officers), and Charlie Jacobs (Chief Executive Officer of Boston Holdings)
Services
  • Gaming Management & Entertainment
  • Sportservices
  • Parks & Resorts
  • Travel Hospitality
Revenue Increase US$ 2.6 billion (2013)
Number of employees
 55,000 (2013)
Website http://www.delawarenorth.com/

Delaware North is a global food service and hospitality company headquartered in Buffalo, New York[1] in the United States. The company operates in the lodging, sporting, airport, gaming and entertainment industries. The company employs over 55,000 people worldwide and has over $2.6 billion in annual revenues.[2]

Company history

File:Key Center South Tower.jpg
Delaware North is headquartered in the Key Center South Tower in Buffalo, New York.[3]

Delaware North began as Jacobs Brothers in 1915 and was founded by brothers Marvin, Charles and Louis Jacobs. The current operating name for the holding company was first used in 1980. Today, the company remains family-owned and operated by Jeremy Jacobs who also owns the Boston Bruins. The arena in which the Bruins play, the TD Garden, is owned by Delaware North. Jacobs is also a member of the U.S. Department of Commerce Travel and Tourism Board.

In 1915, Jacobs Brothers, ultimately to become Delaware North, was founded in Buffalo, New York, to operate theater concessions. When the establishments closed down in the hot summer months, the three men turn their attention to ballparks, the first being Offermann Stadium, and the creation of the sports concession industry. Sportservice was created in 1926 following contracts with minor-league ballparks in Buffalo and Syracuse, New York. Today, Sportservice is Delaware North's largest operating company. In 1930, the company entered into its first major-league deal by signing an agreement with the Detroit Tigers to handle food service at Navin Field. The team is still a Sportservice client today. The Jacobs brothers expanded their business in 1939 by acquiring a racetrack, marking the beginning of Delaware North Companies Gaming & Entertainment. In 1941, the company entered the airport arena with a contract to provide food service in Washington National Airport. Delaware North Companies Travel Hospitality Services today operates in more than 30 major airports worldwide.

Upon the death of his father, founder Louis M. Jacobs in 1968, Jeremy M. Jacobs began leading the company, then called Emprise, at the age of 28. The years that followed were characterized by unprecedented growth and diversification. In 1972, after negative press over alleged connections to organized crime in Sports Illustrated and the Arizona Republic, the Emprise company is convicted of federal racketeering charges over the purchase of the Frontier Hotel in Las Vegas with members of the Mob. Later Jacobs dissolves Emprise and starts a new company, Delaware North (named after the intersection of Delaware Avenue and North Street in Buffalo where the company was headquartered at the time), with a public emphasis on operating a clean, separate organization with no connection to Emprise.[4][5][6] Delaware North acquired the Boston Garden in 1975 while Jeremy Jacobs purchased the Boston Bruins, one of the original six franchises of the National Hockey League. In 1987, the company acquired Sky Chefs[citation needed], a move that bolstered its airport business. The company obtained the contract to provide visitor services in Yosemite National Park in 1993.[7] under the terms of the largest concessions contract in the U.S. National Park Service. The award sows the seeds of a new line of business: Delaware North Companies Parks & Resorts.

In 1995, Delaware North won the contract to run the Kennedy Space Center Visitor Complex. In the late 1990s, the company worked toward becoming the largest racino operator in North America by adding gaming to some of its racetrack properties. The company moved its World Headquarters from the Main Court Building to the Key Center South Tower in 1999. The company became the first U.S. hospitality company in the world to have its GreenPath environmental management system registered to the guidelines put forth by the International Organization for Standardization (ISO 14001) in 1991. In the early 2000s, the company became a hotel owner by purchasing Tenaya Lodge at the entrance to Yosemite and Harrison Hot Springs Resort & Spa in British Columbia, and by building a hotel at its gaming and racing destination resort in Wheeling, West Virginia. 2004 saw the company beginning GuestPath, its companywide continuous improvement process. The company entered the European market with a contract at Wembley Stadium, followed by one at Emirates Stadium in 2006 and 2007. In 2008, the company signed a 10-year contract at Pride Park Stadium, Derby.

In 2008/2009, Delaware North got a contract to operate a 4,500 slot machine racino at Aqueduct Racetrack in Queens, New York. It lost the contract in 2009 when it could not make a $370 million upfront payment to the state of New York. The company was hired by Garrison Investments in 2009 to operate the RMS Queen Mary in Long Beach CA. This partnership ended in April 2011. In 2010, the company acquired Jumer's Casino & Hotel located in Rock Island, Illinois. Thereafter, the company entered the European travel hospitality market opening outlets at Gatwick, Heathrow, and Edinburgh Airports, and the Euston Railway Station. It also acquired the Australian Resorts at Lizard Island, Heron Island, and Wilson Island on the Great Barrier Reef and King's Canyon in the Red Centre of Australia.

In 2014, Delaware North issued a letter to the U.S. National Parks System, asserting various intellectual property rights, including such names as Ahwahnee, Curry VIllage, Wawona and other historic names it acquired when it purchased the Yosemite Park & Curry Company in 1993 with NPS approval. The letter estimated the value of those names at $51 million. [8]

On January 6, 2015 Delaware North Chairman Jeremy Jacobs relinquished the title of CEO and named Jerry Jacobs Jr. and Louis Jacobs Co-CEO's. He also named Charlie Jacobs CEO of Delaware North's Boston Holdings.[9]

In 2015, Delaware North will be moving its corporate offices to 250 Delaware Avenue in Buffalo. Returning the companies headquarters to the namesake avenue after nearly 25 years.

Operating divisions

Delaware North Companies Sportservice provides concessions, premium dining, catering and retail services to sporting and entertainment venues in the United States and Canada. Today the company operates at over 50 venues including the homes of such franchises as the St. Louis Cardinals, Cincinnati Reds, Detroit Tigers, Minnesota Twins, Buffalo Bills, Chicago White Sox and Chicago Bears. Sportservice has been recognized for its culinary advances and PETA friendly menus.[10] Sportservice is the company responsible for the creation of Secret Stadium Sauce, a popular condiment mostly associated with Milwaukee.[dead link][11]

Delaware North Companies Gaming & Entertainment is a gaming and racing operations company that focuses on racing venues that offer video gaming machines, poker rooms, table games, restaurants, retail shops and hotels. The company operates more than 10,000 video gaming machines in such places as New York, Arizona, Florida, Illinois and West Virginia. Venues include:

Delaware North Companies International provides food service and hospitality to international sporting and entertainment venues including Wembley Stadium,[12] Emirates Stadium, Pride Park Stadium[13] and the Australian Open tennis tournament.[14]

Delaware North Companies Parks & Resorts was founded in 1992 following the company’s winning bid for primary concessions at Yosemite National Park.[15] The company now operates at other venues including Grand Canyon, Niagara Falls State Park, Kennedy Space Center Visitor Complex and Gideon Putnam Resort (among others). The company prides itself on its sustainability program, GreenPath©.

Delaware North Companies Travel Hospitality Services operates food, beverage and retail at airports and toll plazas throughout the United States. The company operates at such venues as Los Angeles International Airport, Nashville International Airport, Buffalo Niagara International Airport, and the Detroit Metro Airport. The company recently opened the first-ever Sports Illustrated retail store[16] at Detroit Metro Airport’s new North Terminal.[17] In September 2008, Delaware North also recently unveiled uWink technology which helps make it easier for international travelers at Ft. Lauderdale Airport.[18]

As the owner and operator of TD Garden, Delaware North Companies Boston serves the venue's more than 2.5 million visitors each year. The stadium is home to the Boston Bruins and Boston Celtics.

Achievements

  • Five Delaware North Chefs competed in the 2008 Culinary Olympics in Erfurt, Germany. Delaware North Companies Corporate Chef and Chief Culinary Ambassador Roland Henin coached the group. Each chef earned an award for their efforts. Executive Sous Chef Ambarish Lulay and Executive Chef Scott Green earned silver medals.[19] Executive Chef Kevin Doherty earned a bronze medal. Executive Chef Tab Daulton and Sous Chef Rick Ortiz each earned diplomas of distinction.[20]
  • Delaware North Companies Parks & Resorts won the Space Foundation's Douglas S. Morrow Public Outreach Award[21] in 2008

References

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  8. ↑ http://www.buffalonews.com/business/delaware-north-loses-contract-for-hospitality-at-yosemite-20150618
  9. ↑ http://media.delawarenorth.com/delaware+north+companies/jeremy-jacobs-jr-and-louis-jacobs-named-co-chief-executive-officers-for-global-hospitality-leader-delaware-north-charlie-jacobs-named-chief-executive-officer-delaware-norths-boston-holdings.htm
  10. ↑ Lua error in package.lua at line 80: module 'strict' not found.[dead link]
  11. ↑ Lua error in package.lua at line 80: module 'strict' not found.
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  14. ↑ Lua error in package.lua at line 80: module 'strict' not found.
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  20. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  21. ↑ Lua error in package.lua at line 80: module 'strict' not found.[dead link]

External links

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