Metro Bank (United Kingdom)

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Metro Bank PLC
Public limited company
Traded as LSEMTRO
Industry Banking
Financial services
Founded 2010
Founder Vernon Hill
Headquarters London, United Kingdom
Number of locations
41 branches
Key people
Vernon Hill
(Chairman)
Craig Donaldson[1]
(Chief Executive Officer)
Products Credit Cards, Consumer Banking, Corporate Banking
Slogan "Love your bank at last"
Website MetroBankOnline.co.uk

Metro Bank PLC is a retail bank operating in the United Kingdom, founded by Vernon Hill in 2010.[1] At its launch it was the first new high street bank to launch in the United Kingdom in over 150 years.[2]

History

Metro Bank branches in Sutton, London (above) and Borehamwood (below)

Metro Bank PLC was granted its licence by the Financial Services Authority on 5 March 2010, the first high-street bank to be granted such a licence for over 150 years.[2] It planned to open between 200 and 250 branches in Greater London within 10 years of starting up.[3] Its first branch opened on 29 July 2010 in Holborn,[4] followed by Earl's Court (Cromwell Road) on 3 September 2010.

In 2012, Metro Bank raised an additional $200 million in funding from investors including Fidelity, Steven A. Cohen of hedge fund SAC Capital Advisors, and New York real estate investors the LeFraks and David and Simon Reubens.[5] In the same year, Forbes Magazine reported that Metro's flagship Holborn branch had "...garnered $200 million in deposits, four times the total at the average mature American branch."[5]

On 2 May 2013 the Daily Telegraph reported that, following a loss of £8.8 million in the first quarter of 2013, Metro Bank's pre-tax losses had exceeded £100 million in less than three years since its launch, but the bank stated that these were planned for,[6] and were "a result of its growth initiatives".[7] In an interview with the Financial Times, Hill said the bank was "...in line with the business plan to rapidly grow this company,” he added. "Our primary goal is to expand the business . . . and profit certainly will come."[8]

Metro Bank increased its account holders by 50% in the first half of 2013 for a total of 200,000 customer accounts, including 15,000 business accounts. It was aiming to have 200 UK branches open by 2020.[9] A branch was opened in Guildford in April 2013,[10] and construction of a branch in Cheapside commenced in July, to open by the end of 2013.[11] The bank had 850 employees in London by July 2013 and forecasted more than 1,000 London-based employees by the end of 2013.[7]

Metro Bank acquired SME Finance in August 2013, and rebranded the business as Metro Bank SME Finance in May 2014.[12]

The bank opened its 32nd branch on 30 January 2015 in Cambridge,[13] and its 40th in December 2015 in Maidstone, Kent.

Services

File:Metro Bank Account Cards.jpg
A Metro Bank debit card, credit card and cheque book issued in 2011

Metro Bank provides banking services to personal and business customers. It is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority.[14]

In addition to traditional banking services, the bank offers non-traditional services, including:

  • quoting a time of 15 minutes to open an account at a Metro branch[15]
  • a "pet-friendly" policy at branches, such as free dog biscuits and water for customers' dogs, of which Hill said, "Customers think that if we take care of their dogs then we will also take care of them."[16] The company offers a refund to customers who rehome a pet from the Battersea Dogs and Cats Home and is the official banking partner of The Kennel Club. Metro Bank also won the Kennel Club’s Open for Dogs Competition 2011.[17]
  • coin counting machines for customers to sort and deposit change[18]

Management

Hill founded Commerce Bancorp (commonly known as Commerce Bank) in 1973. Starting from one office in Philadelphia, USA, it grew to have assets of US$50 billion and 500 offices throughout the eastern coast of the USA. Commerce Bank has received consumer awards[which?] for best retail bank. It was bought by Toronto-Dominion Bank in 2007 for $8.5bn.

Hill received the Institute of Economic Affairs’ Free Enterprise Award in April 2013. The organisation cited him as "a remarkable entrepreneur who has identified a clear opportunity and entered the UK banking scene at a time when the sector has been under constant fire".[19] Previous winners include Margaret Thatcher and Sir Richard Branson.

Craig Donaldson, the Chief Executive Officer, started his career on the Barclays graduate scheme in 1995.[1] Later he worked for the Royal Bank of Scotland where he met Hill.[1] Together they decided to set up a UK equivalent to Commerce Bancorp. This idea grew into Metro Bank.[1]

References

  1. 1.0 1.1 1.2 1.3 1.4 Chris Harlow, Metro Bank’s chief executive Craig Donaldson reveals what he looks for when hiring new talent, City A.M., 5 March 2013
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External links