Opal card

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Opal card
200
Location Sydney
Central Coast
Hunter Region
Blue Mountains
Southern Highlands
Illawarra
Launched Trial: 7 December 2012
Child cards: 6 April 2014
Senior/Pensioner cards: 3 November 2014
Concession Cards: 2 February 2015
Top Up Machines: 11 March 2015
School Student cards: January 2016
Technology
Manager Transport for NSW
Currency AUD
Stored-value Pay as you go
Credit expiry 9 years[1]
Auto recharge Available for registered cards
Validity
  • Ferries: 7 December 2012
  • Trains: 14 June 2013
  • Buses: 30 September 2013
  • Light Rail: 1 December 2014
Retailed
  • Online
  • Telephone
  • Retailers
Variants
  • Adult
  • Child/Youth
  • Senior/Pensioner
  • Concession
  • School Student
Website www.opal.com.au

Opal is a contactless smartcard ticketing system for public transport services in the greater Sydney area of New South Wales, Australia. It is valid on all bus, rail, light rail and government ferry services in Sydney and the Central Coast, Hunter Region, Blue Mountains, Southern Highlands and Illawarra areas.[2]

History

Previous systems

Sydney has used a number of automated ticketing systems since the opening of the Eastern Suburbs Railway in June 1979. The current Sydney Automated Fare Collection System (AFC) was rolled out across all CityRail, Sydney Buses, Sydney Ferries and Newcastle Buses & Ferries services between 1988 and 1993, and Western Sydney Buses in 2003. The system featured loose integration between the different modes of transport, a complex fare structure and excluded private operators.

A unified brand for the majority of public transport tickets was introduced in April 2010. MyZone was designed to simplify the fare system and remove one of the stumbling blocks to the introduction of a smart card.[3] The AFC system was retained where it was in use, but tickets could also be used on private buses - and subsequently on the Sydney Light Rail - by presenting a ticket to the bus driver or tram conductor.

Tcard

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A replacement for the AFC based on smart card technology, named Tcard, was first announced by the Government of New South Wales in 1996, with the aim of having a system in place before the 2000 Sydney Olympics. The contract was awarded to ERG Group, but was delayed until 2002 due to a lawsuit from the losing bidder Cubic Transportation Systems, which was labelled 'dishonest' by the presiding Supreme Court of NSW judge.[4]

The development and rollout of the system was beset with difficulties, leading the Government to terminate the contract in November 2007.[5] The government sued ERG for $77 million who counter sued for $215m.[6] The claim was settled in February 2012.[7]

Revival

In July 2008, only months after terminating the Tcard contract, it was revealed that the smartcard system project had been revived by the government.[8]

In August 2008 the NSW Government called for expressions of interest for the second attempt at the project, open to other Smart Card providers.[9] In April 2010 the NSW Government awarded the contract to the Pearl Consortium, whose members are the Commonwealth Bank, Cubic Transportation Systems and Downer EDI.[10][11] The system will also replace the various ticket machines used by private bus operators.

In September 2011 the new name for the system was announced as 'Opal', chosen from a selection of 665 names. Transport for New South Wales said Opal was chosen because it was 'uniquely Australian',[12] short, and easy to say. As well as the opal being Australia's national gemstone, the black opal is the New South Wales gemstone symbol.[13]

Rollout

File:594 Opal Card Bus Trial IMG 5392.jpg
Opal Card Reader installed on a Bus

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The Opal card was officially launched as a trial in December 2012, initially available for use on selected ferry services and gradually extended to other modes of public transport, with the card fully rolled out on 1 December 2014.[14]

Ferries

The first stage of the Opal card rollout commenced on 7 December 2012 as a trial on the Neutral Bay to Circular Quay ferry service[15][16] followed on 8 April 2013 by the Manly to Circular Quay service.[17][18] From 30 August 2013, Opal was available on all Sydney Ferries services.[19][20]

Opal was rolled out on Newcastle Ferries' Stockton ferry service on 20 November 2014.[21]

Trains

The Opal rollout on train services commenced on 14 June 2013 on the City Circle and T4 Eastern Suburbs lines.[22][23] Opal was rolled out in stages, with the final stations brought online on 11 April 2014.[24]

Buses

A trial rollout commenced on Transdev NSW's routes 594 and 594H on 30 September 2013,[25] followed by Sydney Buses' route 333 on 6 December 2013.[26]

The mass rollout commenced on 14 April 2014 on the rest of Transdev NSW's Region 12 routes.[27] The rollout to all bus services under a Metropolitan or Outer Metropolitan contract was completed on 20 November 2014, with activation on Newcastle Buses' routes.[21]

Light rail

The final stage of the rollout occurred on 1 December 2014, when the Sydney Light Rail was brought online.[28][29][30]

Versions and availability of cards

As of July 2015,[31] the Opal card types, each with their own colour and fare structure are: Adult (black), Student Concession (silver), Senior/Pensioner (gold), Child/Youth (green) and a School Student (blue) card.[32][33] Non-reloadable (single use) Opal cards are set to be introduced at a future date.[34]

Opal cards can be ordered online, over the phone or from more than 2000 retail outlets, such as newsagents and supermarkets.[35][36] Opal cards cannot be purchased from normal station ticket windows or machines. Transport for NSW also operates a 24/7 phone hotline for customer service, card top-ups, orders and inquiries.

The Adult fare card was the first card made available for the public, ordered either online or over the phone. On 6 April 2014, the green Child/Youth card was made available for ordering online or by phone.[37] From 28 July until the end of September 2014, temporary kiosks were set up at major railway stations and shopping centres, to allow customers to obtain unregistered Adult and Child cards for the first time.[38][39] Since 10 August 2014, permanent retail outlets have sold unregistered Adult and Child/Youth cards.[40]

The gold Senior/Pensioner card was made available for ordering online or by phone on 3 November 2014.[41][42] Between 11 November and 5 December 2014, temporary kiosks were set up at shopping centres to allow seniors and pensioners to order their Opal cards.[43]

Concession Opal cards became available to tertiary students on 2 February 2015. Students need to give consent for their tertiary institution to share enrollment details with NSW Transport before they can order a Concession Opal Card online or by phone.[44][45][46] The aim is to have all tertiary institutions online by the end of 2015. To be eligible for the Concession Opal students must live and study in NSW and be enrolled as a full-time student.[47] As at 14 June 2015 the cards were available at over 80 institutions throughout the area in which the Opal Card can be used.[48] As from 29 June 2015 the concession card is available to eligible NSW Job seekers[49][50]

The Concession Opal Card is also available to all eligible apprentices and trainees.[51]

Retail outlets

File:Opal Card Top up machine.jpg
Opal Card top up machine at a retailer

Retail outlets began selling adult and child Opal cards from 10 August 2014.[40] Senior/Pensioner cards are not available at retailers.[52] The retailers provide top up services for all cards. Transport for NSW and Cubic Transportation Systems plans to have a network of around 2,000 retailers around the state.[53] As of January 2016, there are over 2000 Opal card retailers across New South Wales.[54]

Top up machines

Three different types of top-up machine, totaling close to 350, will be available for customers during 2015/2016. The first 100 machines rolled allow customers to top-up on the spot with a debit or credit card, the second type in addition sells single disposable tickets using credit cards and the third accepts both credit cards and cash.[55][56] On 11 March 2015 the first top-up machines became available at Edmondson Park and Leppington stations on the South West Rail Link.[57] This had been extended to nearly 100 stations and wharves by July 2015.[58] In 2016 the second and third type machines are being installed with 38 of the credit card only and 25 of the cash and credit card machines installed as at 4 May 2016. [59]

Fares

Opal integrates ticketing on all modes of public transport; however, it does not integrate fares. The four fare types are peak period train, off-peak train, ferry and bus/light rail. Transfers for trips involving multiple services of the same mode of transport are generally free, provided the transfer occurs within 60 minutes of the last tap off so the entire trip will be calculated as one fare. Transfers between modes generally attract separate fares for each mode. All fares are calculated based on the distance travelled and are for single trips only, and there are no return or periodical options available. In July 2015 the Independent Pricing and Regulatory Tribunal was requested to investigate the possible introduction of integrated fares in Sydney, with an implementation date of 1 July 2016.[60][61]

The following tables list Opal fares as of 4 January 2015:[62]

Train[63] 0–10 km 10–20 km 20–35 km 35–65 km 65 km+
Adult cards (peak) $3.38 $4.20 $4.82 $6.46 $8.30
Adult cards (off-peak) $2.36 $2.94 $3.37 $4.52 $5.81
Other cards (peak) $1.69 $2.10 $2.41 $3.23^ $4.15^
Other cards (off-peak) $1.18 $1.47 $1.68 $2.26 $2.90^
Ferry[64] 0–9 km 9 km+
Adult cards $5.74 $7.18
Other cards $2.87^ $3.59^
Bus or light rail[65][66] 0–3 km 3–8 km 8 km+
Adult cards $2.10 $3.50 $4.50
Other cards $1.05 $1.75 $2.25

^= $2.50 cap applies for Pensioner/Senior cardholders

When tapping on or off at Sydney Domestic or International Airport stations, one pays a station access fee of $13.00 for adult cardholders or $11.60 for other cardholders.[67] However, for travel between the two airport stations, a discounted station access fee for all card types of $1.80 applies, and for travel between either airport station and Green Square or Mascot, a fee of $5.20 applies,[68] but the initial balance needs to be higher if travel starts from an airport station.

Discounts

Opal offers a number of mechanisms to keep users' costs down. Former Transport Minister Gladys Berejiklian, who managed the rollout of the card, backed commuters who are able to get the best deals out of their Opal card.[69]

Daily costs are capped at $15 for adult cards, $2.50 for pensioner/senior cards and $7.50 for other cards. A $2.50 cap for all cardholders applies on Sundays. Additionally, weekly costs are capped at $60 for adult cards and $30 for other cards. Once a journey count of 8 is reached during the week (Monday to Sunday), all subsequent travel is free for the rest of that week.

Trains offer cheaper fares for travel during the off-peak. Standard peak times for trains are between 07:00 to 09:00 (for Sydney Trains stations), 06:00 to 08:00 (for intercity stations) and 16:00 to 18:30 (for all stations) on weekdays. Starting a journey outside of those peak times will attract a 30% discount compared to the peak fare.

Weekly airport station access fees (which are calculated separately and not subject to other caps) are capped at $23 for adult cards and $20.50 for other cards. The cap was introduced on 1 September 2014.[70][71][72]

Eligible apprentices, trainees and TAFE NSW students can apply online for a concession Opal Card.[73]

Transfer system

Transfers between different modes of transport generally attract a new fare, but the journey count will not be incremented. Transfers can occur for up to 60 minutes from tap off, except for transfers from Manly Ferries, where it is 130 minutes from tap on.

Exceptions to the general transfer rules are the rail-replacement shuttle bus serving the Newcastle CBD, which is classified as a train and the Stockton Ferry (also in Newcastle), which is classified as a bus.[74][75]

An unannounced feature existed in the calculation of trips leading up to a completed journey. Whenever an Opal customer completed eight trips (changed from four trips in March 2016[76]) on the same mode of transport (even within the 60 minute transfer), a new journey commenced. That allowed for the eight-journey discount to be applied after a number of short trips, typically between close stations.[77][78] The transfer rule change in March 2016 made it much more difficult to quickly complete eight journeys.[76]

Once the CBD and South East Light Rail opens in 2019/2020, passengers will pay a single fare for a journey involving the use of both light rail and buses.[79]

Default fares

Being a distance based system, Opal card users are required to tap on and tap off on all modes (apart from the Manly Ferry) to ensure the correct fare is charged.

If a user does not correctly tap off after tapping on, a default fare will be charged, corresponding to the maximum fare on that mode of travel. However, a lower default fare applies if it is not possible to reach the maximum fare on the route for which the tap on took place. On Sundays, the default fare is $2.50. The default fare will be charged after a time-out period of 5 hours from initial tap on or if the user changes modes or taps on at a gated station.

Top up

The balance on all Opal cards can be topped up through retailers and via the Opal hotline. Valid denominations for retailer top-ups range from $10 to $120 for adult cards, $5 to $60 for child/youth cards and $2.50 to $60 for senior/pensioner cards.[80] Opal cards may also be linked to a credit or debit card, allowing users to top up their balance online. In this case, the minimum top-up value is $40 for adult Opal cards, $20 for child/youth cards and $10 for gold senior/pensioner cards. When linked to a credit or debit card, Opal cards can be configured to automatically top up the balance when it falls below a pre-set amount (auto top-up), currently $10.

Criticism

The different fare structures of Opal and the existing MyZone paper tickets have occasioned debate. Despite being cheaper than single cash fares, Opal single fares are more expensive than bus and ferry TravelTens, and there is no equivalent to the all-you-can-use MyTrain or MyMulti periodical tickets.[81] Corinne Mulley, the chair of the Institute of Transport and Logistics Studies, has described the card as a "missed opportunity" since it retains many of the "interchange penalties" of paying for transfers, and Opal will be more expensive than MyMulti for some multi-modal commuters.[82] Former Transport Minister Gladys Berejiklian rejected the criticism, stating that "we believe that customers should pay for the mode they are using".[83]

On an unofficial fare comparison site Opal or Not, over half of all compared public transport trips were found to be more expensive using Opal than with paper tickets, leading to widespread dissatisfaction with the Opal fares policy.[81][84] Transport for NSW disputes the site's findings, calling it "riddled with errors" and stating that only 7% would "potentially" pay more, but refused to release the analysis behind that figure.[81] Labor's transport spokeswoman Penny Sharpe said the government should set up its own similar website to Opal or Not to allow commuters to make their own comparisons.[81] Financial planning app Pocketbook found that from a sample of 4,383 commuters, most are paying more by using the Opal card than with paper tickets. Transport for NSW disputes the findings but has declined to provide analysis showing the cost impact of the Opal smartcard on commuters.[85]

Significant privacy issues have been raised, as Opal travel information is available to government departments without a warrant.[86] Among those who have expressed concerns have been New South Wales Privacy Commissioner Elizabeth Coomb, the Combined Pensioners and Superannuants Association of NSW, and the University of Sydney.[86]

Usage

As of 13 July 2015, close to 3.2 million cards had been issued, 355,000 of those being Gold Senior/Pensioner cards. Also, more than 50% of all registered Opal customers had set their cards to be on auto top-up.[87] Transport for NSW has stated that customers forget to tap off after about 3% of journeys, so that they are charged the default fare.[88]

Card readers

File:Opal Card Reader.jpg
Opal Card Reader on a standalone pole

Card readers are installed atop existing ticket barriers, or mounted on a stand-alone pole at railway stations, light rail stops or ferry wharves. Buses are the exception, with readers installed on the bus itself. Opal only gates are also being installed at a number of stations including Sydney Olympic Park, Bankstown, Central and Town Hall.

Concession fare Opal cards have their own distinct 'ding' when tapping on or off, in addition to having a light mounted atop a train station or ferry wharf barrier lit up, allowing for Transport Officers and Police to identify and enforce correct fares.

Transport Officers and NSW Police, who randomly patrol services, are also equipped with portable card readers and mobile phone based readers. Ticket Sellers on the Light Rail services are also equipped with the portable card readers and will check passengers have tapped on.[89]

Opal cards can communicate offline to NFC-enabled devices with the Transport for NSW's "Opal Travel" app.[90] Information that is available through NFC scanning include the Opal card balance, tap status (tapped on/off), weekly travel reward status, top-up status, and card number.[91]

Advertising and accessories

On 2 July 2014, the state government launched a new ‘Opal Man’ campaign to encourage more customers to sign-up to the benefits of Opal ahead of the retirement of 14 paper tickets on 1 September.[92]

Transport for NSW also sells a number of mobile phone case accessories that incorporate a pocket for the Opal card.[93]

Awards

The Opal electronic ticketing system has won a range of awards reflecting excellence in design for its unique card reader poles used at ungated ferry wharves, light rail stops and railway stations. In addition the project and its implementation was recognised for excellence by the leading national infrastructure industry organisation, Infrastructure Partnerships Australia.

On 12 March 2014, Opal was awarded Australia’s 2014 Smart Infrastructure Project of the Year.[94][95] The locally designed Opal card reader with its unique cigar-shaped design won the Transport category of the Sydney Design Awards;[96] the Australian International Design Award;[97] and the Powerhouse Museum Design Award[98] all within a few months of its launch.

Privacy

During the Opal card customer trial period, all Opal cards were required to be registered with the customer's personal information. This allowed for feedback and issues to be recorded against an individual's account. Registered cards offer the ability to protect the balance and transfer it to a new card, if a card is lost, stolen or damaged. Data is made available to other NSW government departments and law enforcement agencies.[99] Concerns about privacy have been repeatedly raised in the mainstream media, with commentators questioning the extent to which user data can be accessed by authorities.[100][101][102] Since July 2014, unregistered adult and child/youth Opal cards have been available.[103] In December 2014, University of Sydney delayed collaboration with the new Opal card system, citing privacy concerns,[104] whereas Macquarie University, University of New South Wales and Australian Catholic University had already agreed to provide the "student data" to the card network.

Retirement of paper tickets

Opal is replacing most paper tickets, with pre-existing tickets being retired in stages:

  • 14 tickets (mostly periodicals and adult tickets) were retired on 1 September 2014.[38]
  • 11 Newcastle-specific tickets were retired on 20 November 2014.[105]
  • On 1 January 2016 all other paper tickets were withdrawn except single and return tickets for trains, ferries and light rail and single bus tickets (both adult and concession).[106][107][108][109]

Future developments

The Opal card will be augmented by a trial of a new system supporting direct payments from debit and credit cards, thereby removing the need to use an Opal card or ticket. The technology will be based on a system developed by Cubic Transport Systems for Transport for London. The trial will begin in 2017.[110]

See also

References

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External links