Mass Rapid Transit (Singapore)

Mass Rapid Transit (MRT)

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The entrance of Raffles Place MRT station
Overview
Native name	Sistem Pengangkutan Gerak Cepat Singapura  (Malay) 新加坡地铁系统 (Chinese) சிங்கப்பூர் துரிதக் கடவு ரயில் (Tamil)
Owner	Land Transport Authority
Locale	Singapore
Transit type	Rapid transit
Number of lines	8 (5 in operation, 1 under construction and 2 under planning)
Number of stations	101
Daily ridership	2.879 million (2015), excluding the LRT
Operation
Began operation	7 November 1987 (1987-11-07)
Operator(s)	SMRT Trains (SMRT Corporation) SBS Transit (ComfortDelGro Corporation)
Technical
System length	170.7 km (106.1 mi)
Track gauge	1,435 mm (4 ft 8 1⁄2 in) standard gauge

The Mass Rapid Transit, or MRT, is a rapid transit system forming the major component of the railway system in Singapore, spanning the entire city-state. The initial section of the MRT, between Yio Chu Kang and Toa Payoh, opened on 7 November 1987, making it the second-oldest metro system in Southeast Asia, after Manila's LRT System. The network has since grown rapidly in accordance with Singapore's aim of developing a comprehensive rail network as the backbone of the public transport system in Singapore, with an average daily ridership of 3.031 million in 2015 (including the Light Rail Transit (LRT)), approximately 78% of the bus network's 3.891 million in the same period.

The MRT network encompasses 170.7 kilometres (106.1 mi) of route, with 101 stations in operation, on standard gauge. The lines are built by the Land Transport Authority, a statutory board of the Government of Singapore, which allocates operating concessions to the profit-based corporations, SMRT Corporation and SBS Transit. These operators also run bus and taxi services, thus facilitating full integration of public transport services. The MRT is complemented by a small number of local LRT networks in Bukit Panjang, Sengkang and Punggol that link MRT stations with HDB public housing estates.

History

Bugis MRT Station of the Downtown Line

Main article: History of the Mass Rapid Transit (Singapore)

The origins of the Mass Rapid Transit (MRT) are derived from a forecast by city planners in 1967 which stated the need for a rail-based urban transport system by 1992. Following a debate on whether a bus-only system would be more cost-effective, Lee Kuan Yew, then Prime Minister of Singapore came to the conclusion that an all-bus system would be inadequate, as it would have to compete for road space in a land-scarce country. The initial S$5 billion construction of the Mass Rapid Transit network was Singapore's largest public works project at the time, starting on 22 October 1983 at Shan Road. The network was built in stages, with the North South Line given priority because it passed through the Central Area that has a high demand for public transport. The Mass Rapid Transit Corporation (MRTC), later renamed as SMRT Corporation — was established on 14 October 1983; it took over the roles and responsibilities of the former provisional Mass Rapid Transit Authority. On 7 November 1987, the first section of the North South Line started operations, consisting of five stations over six kilometres. Fifteen more stations were opened later, and the MRT system was officially launched on 12 March 1988 by then Prime Minister Lee Kuan Yew. Another 21 stations were subsequently added to the system; the opening of Boon Lay on the East West Line on 6 July 1990 marked the completion of the system two years ahead of schedule.

The MRT has subsequently been expanded. The first expansion was in 1996. This was a S$1.2 billion expansion of the North South Line into Woodlands, merging the Branch Line into the North South Line and joining Yishun and Choa Chu Kang Stations. The concept of having rail lines that bring people almost directly to their homes led to the introduction of the Light Rail Transit (LRT) lines connecting with the MRT network. On 6 November 1999, the first LRT trains on the Bukit Panjang LRT went into operation. In 2002, the Changi Airport and Expo stations were added to the MRT network. The North East Line, the first line operated by SBS Transit, opened on 20 June 2003, one of the first fully automated heavy rail lines in the world. On 15 January 2006, after intense lobbying by the public, Buangkok station was opened. The Boon Lay Extension of the East West Line, consisting of Pioneer and Joo Koon stations, began revenue service on 28 February 2009. The Circle Line opened in four stages from 28 May 2009 to 14 January 2012. Stage 1 of Downtown Line opened on 22 December 2013 with its official opening made on 21 December 2013 by Prime Minister Lee Hsien Loong. Stage 2 opened on 27 December 2015, with its official opening on 26 December by Prime Minister Lee.

Infrastructure

Network

The following table lists the Mass Rapid Transit lines that are currently operational:

Name and color	Commencement	Next extension	Terminal		Stations	Length (km)	Depot	Electrification	Operator	Control Center
North South Line	7 November 1987	2019	Jurong East	Marina South Pier	26	44.7	Bishan Depot Ulu Pandan Depot Changi Depot Tuas Depot	DC 750 V Third Rail	SMRT Trains	City Hall Headquarters
East West Line	12 December 1987	2016	Pasir Ris Changi Airport	Joo Koon Tanah Merah	31	49.7
Circle Line	28 May 2009	2025	Dhoby Ghaut Marina Bay	Harbourfront	30†	35.4	Kim Chuan Depot			Kim Chuan Depot
† excluding Bukit Brown, which is not operational.
Subtotal (Lines under SMRT Trains):					87	129.8
North East Line	20 June 2003	2030	HarbourFront	Punggol	16	20	Sengkang Depot	DC 1500 V Overhead Catenary	SBS Transit	Sengkang Depot
Downtown Line	22 December 2013	2017	Bukit Panjang	Chinatown	18	20.9	Kim Chuan Depot Gali Batu Depot	DC 750 V Third Rail		Kim Chuan Depot
Subtotal (Lines under SBS Transit):					34	40.9
Total:					101	170.7

Map of the Mass Rapid Transit (MRT) and Light Rapid Transit (LRT) network in Singapore.

Facilities and services

An SMRT Active Route Map Information System panel showing the current location of a train and upcoming stops

Active Route Map Information System of Downtown Line equipped on C951 train

Main article: Facilities on the Mass Rapid Transit (Singapore)

Except for the partly at-grade Bishan, the entirety of the MRT is elevated or underground. Most below-ground stations are deep and hardened enough to withstand conventional aerial bomb attacks and to serve as bomb shelters. Mobile phone service is available in and between all stations on the entire MRT network. Underground stations and the trains themselves are air-conditioned, while above-ground stations have ceiling fans installed.

Every station is equipped with General Ticketing Machines (GTMs), a Passenger Service Centre and LED or plasma displays that show train service information and announcements. All stations are equipped with restrooms and payphones; some restrooms are located at street level. Some stations, especially the major ones, have additional amenities and services, such as retail shops and kiosks, supermarkets, convenience stores, automatic teller machines, and self-service automated kiosks for a variety of services. Heavy-duty escalators at stations carry passengers up or down at a rate of 0.75 m/s, 50% faster than conventional escalators.

The older stations on the North South and East West lines were originally built with no accessibility facilities, such as lifts, ramps, tactile guidance systems (Braille tactiles on the floor surface), wider fare gates, or toilets for passengers with disabilities; authorities in the past actively discouraged use of their system by the disabled. Now, these facilities are being progressively installed as part of a programme to make all stations accessible to the elderly and to those with disabilities. All stations are now barrier-free, although works are still ongoing to provide stations with additional barrier-free facilities. The installation of lifts at pedestrian overhead bridges next to six MRT stations and additional bicycle racks at 20 stations is slated to be completed by the end of 2013.

Hours of operation

MRT lines operate from 5:30am to before 1:00am daily, with the exception of selected periods such as New Year's Eve, Chinese New Year, Deepavali, Hari Raya, Christmas, eves of public holidays, and special occasions such as the state funeral of Lee Kuan Yew (2015), when most of the lines stay open throughout the night or extended till later. MRT serves as an essential purpose of transport owing to the support from various organisations and being a car-lite society. When train services operate 24 hours, operators cannot carry out maintenance and engineering works to be done overnight.

Rolling Stock

The following table lists the rolling stock of the network:

Name	Line	No. of cars	Total	Service commencement	Power supply	Price
C151	North South Line East West Line	6	400	7 November 1987	750 V DC Third Rail	S$581.5 million
C651		6	114	20 September 1994		N/A
C751B		6	126	28 January 2000		N/A
C151A		6	210	27 May 2011		S$368 million
C151B		6	270	2016		S$281.5 million
C151C		6	72	2019		$136.8 million
C751A	North East Line	6	150	20 June 2003	1500 V DC Overhead Catenary	N/A
C751C		6	108	1 October 2015		S$234.9 million
C830	Circle Line	3	120	28 May 2009	750 V DC Third Rail	S$282 million
C830C		3	72	26 June 2015		S$134 million
C951	Downtown Line	3	276	22 December 2013		S$689.9 million
CT251	Thomson- East Coast Line	4	364	2019	750 V DC Third Rail	S$749 million

A C751B train at Eunos MRT station

At present, all Singapore lines run with fixed length trains between three and six cars, with the future Thomson-East Coast Line using four cars. Since the system's conception in 1987, all train lines have been powered by the 750 volt DC third rail, with the exception of the North East Line which is powered by 1500 volt DC overhead lines. The North South and East West lines uses an automatic train operation system that is similar to London Underground's Victoria line.

A C751A train at Sengkang Depot

No rolling stock has been completely scrapped since service began, with the oldest C151 trains operating since the inauguration of the MRT System in 1987. Older trains have been renewed over the years under refurbishment schemes to enhance their lifespan as well as to adhere to updated safety and usability codes. Refurbished and new trains sport sleeker designs, improved passenger information systems, more grab poles, wider seats, more space near the doors, spaces for wheelchairs and CCTV cameras. As a trial run, luggage racks were installed on the C751B trains to serve travellers on the Changi Airport branch line. However, the scheme was subsequently withdrawn in June 2002 and the luggage racks removed.

All trains are contracted by open tender, with their contract numbers forming the most recognised name of the stock. Official sources occasionally refer to the trains of the North South and East West lines as numbered generation trains, with the C151 train being the first and the newest C151C train being the Sixth.

Signalling

All Mass Rapid Transit Lines are able to run automatically, and with exception of the North South Line and the East West Line, are fully driverless and automated. The following list documents the systems:

Line	Supplier	Solution	Type	Commissioning	Length (km)	Level of Automation	Control Centre	Remarks
North South Line	Westinghouse	FS2000	Fixed Block	1987	44.7	STO	City Hall Headquarters
East West Line	Westinghouse	FS2000	Fixed Block	1987	49.7	STO	City Hall Headquarters
North East Line	Alstom	Urbalis 300	Moving Block CBTC	2003	20	UTO	Sengkang Depot
Circle Line	Alstom	Urbalis 300	Moving Block CBTC	2009	35.4	UTO	Kim Chuan Depot
Downtown Line	Siemens, formally Invensys Westinghouse	Sirius CBTC	Moving Block CBTC	2013	20.9	UTO	Kim Chuan Depot
Thomson-East Coast Line	Alstom, formally GE	Tempo	Moving Block CBTC	2019	43	UTO	Mandai Depot	Under Construction

Depots

Trains parked at the bay of the Bishan Depot

SMRT Corporation has four train depots: Bishan Depot is the central maintenance depot with train overhaul facilities, while Changi Depot and Ulu Pandan Depot inspect and house trains overnight. In March 2012, it was announced the new Tuas Depot would be ready in 2016 for the East West Line. The underground Kim Chuan Depot houses trains for the Circle Line and Downtown Line, now jointly managed by the two operators.

SBS Transit has two depots: Sengkang Depot houses trains for the North East Line, the Sengkang LRT and the Punggol LRT. Kim Chuan Depot is currently jointly operated with SMRT for the Downtown Line. Major operations will eventually be shifted to the main Gali Batu Depot by end 2015 although it will continue to operate on a minor capacity.

In August 2014, plans for the world's first four-in-one train and bus depot were announced. It will be built at Tanah Merah beside the original Changi Depot site to serve the East West, Downtown, and Thomson-East Coast lines. The new 36ha depot can house about 220 trains and 550 buses and integrating the depot for both buses and trains will help save close to 66.12 acres (26.76 ha), or 60 football fields' worth, of land space.

Architecture and art

Stadium station, located near the Singapore Sports Hub, is imprinted with sports motifs at the station entrance

Early stages of the MRT's construction paid relatively scant attention to station design, with an emphasis on functionality over aesthetics. This is particularly evident in the first few stages of the North South and East West lines that opened between 1987 and 1988 from Yio Chu Kang to Clementi. An exception to this was Orchard, chosen by its designers to be a "showpiece" of the system and built initially with a domed roof. Architectural themes became a more important issue only in subsequent stages, and resulted in such designs as the cylindrical station shapes on all stations between Kallang and Pasir Ris except Eunos, and west of Boon Lay, and the perched roofs at Boon Lay, Lakeside, Chinese Garden, Bukit Batok, Bukit Gombak, Choa Chu Kang, Khatib, Yishun and Eunos stations.

Art pieces, where present, are seldom highlighted; they primarily consist of a few paintings or sculptures representing the recent past of Singapore, mounted in major stations. The opening of the Woodlands Extension introduced bolder pieces of artwork, such as a 4,000 kg sculpture in Woodlands. With the opening of the North East Line, more series of artworks created under a programme called "The Art In Transit" were commissioned by the Land Transport Authority. Created by 19 local artists and integrated into the stations' interior architecture, these works aim to promote the appreciation of public art in high-traffic environments. The artwork for each station is designed to suit the station's identity. All stations on the North East, Circle and Downtown Lines come under this programme. An art contest was held by the authorities in preparation for a similar scheme to be implemented for the Circle Line.

Expo station is sited adjacent to the Singapore Expo exhibition facility, and sports a futuristic design by Foster and Partners

The Expo station, located on the Changi Airport branch of the East West Line, is adjacent to the 100,000-square-metre Singapore Expo exhibition facility. Designed by Foster and Partners and completed in January 2001, the station features a large, pillarless, titanium-clad roof in an elliptical shape that sheathes the length of the station platform. This complements a smaller 40-metre reflective stainless-steel disc overlapping the titanium ellipse and visually floats over a glass elevator shaft and the main entrance. The other station with similar architecture is Dover.

Changi Airport, the easternmost station on the MRT network, has the widest platform in any underground MRT station in Singapore. It is rated 10 out of 15 most beautiful subway stops in the world in 2011.

Bras Basah station has a water feature to allow sunlight from above the station to filter in

Two Circle Line stations—Bras Basah and Stadium—were commissioned through the Marina Line Architectural Design Competition, which was jointly organised by the Land Transport Authority and the Singapore Institute of Architects. The competition did not require any architectural experience from competitors, and is acknowledged by the industry as one of the most impartial competitions held in Singapore to date. The winner of both stations was WOHA. In 2009, "Best Transport Building" was awarded to the designers at WOHA Architects at the World Architecture Festival.

Expansion

The MRT system relied on its two main lines, the North South and East West lines, for more than a decade until the opening of the North East Line in 2003. While plans for these lines as well as those currently under construction were formulated long before, the Land Transport Authority's publication of a White Paper titled "A World Class Land Transport System" in 1996 galvanised the government's intentions to greatly expand the system. It called for the expansion of the 67 kilometres of track in 1995 to 360 in 2030. It was expected that daily ridership in 2030 would grow to 6.0 million from the 1.4 million passengers at that time

The following table lists Mass Rapid Transit lines and stations that are currently under testing, construction, or that are in the planning stages:

Name and color	Commencement	Between stations		No. of stations	Length (km)	Depot	Operator
Under construction
East West Line	2016 (Tuas West Extension)	Gul Circle	Tuas Link	4	7.5	Bishan Depot Ulu Pandan Depot Changi Depot Tuas Depot	SMRT Trains
Downtown Line	2017 (Stage 3) 2024 (DTL3e)	Fort Canning Xilin	Expo Sungei Bedok	18	23.2	Gali Batu Depot Kim Chuan Depot Changi Depot	SBS Transit
North South Line	2019 (Canberra Station)	Canberra		1	0 (on existing line)	Bishan Depot Ulu Pandan Depot Changi Depot Tuas Depot	SMRT Trains
Thomson- East Coast Line	2019 (Stage 1) 2020 (Stage 2) 2021 (Stage 3) 2023 (Stage 4) 2024 (Stage 5)	Woodlands North Springleaf Mount Pleasant Tanjong Rhu Bedok South	Woodlands South Caldecott Gardens by the Bay Bayshore Sungei Bedok	31	43	Mandai Depot Changi Depot	TBA
Circle Line	2025 (Stage 6)	Keppel	Prince Edward	3	4	Kim Chuan Depot	SMRT Trains
Under planning
Jurong Region Line	2025	N/A			20	N/A
Cross Island Line	2030	N/A			50	N/A
North East Line	2030 (NELe)	N/A		1	2	Sengkang Depot	SBS Transit

A diagram of the network

A diagram of the physical spread of the MRT network across the island according to the Land Transport's Master Plan 2013, including lines that are planned or under construction

History of the MRT network from 1983 to 2017 including future planned lines

Map of the proposed Singapore-Johor rail link, which will link to Malaysia's rail networks

Downtown Line

Main article: Downtown MRT Line

The 42-kilometre, 36 station fully underground Downtown Line, will connect the northwestern and eastern regions of Singapore to the new downtown at Marina Bay in the south and to the Central Business District. Similar to the Circle Line, three-car trainsets will run on the Downtown Line with line capacity projected for 500,000 commuters daily. The Downtown Line is slated to be completed in three stages. Stage 1 from Bugis to Chinatown began operations on 22 December 2013. Stage 2 from Bukit Panjang to Rochor began operations on 27 December 2015. Stage 3 from Fort Canning to Expo will begin operations in 2017 and Stage 3e from Expo to Sungei Bedok in 2024 respectively.

Thomson-East Coast Line

Main article: Thomson-East Coast MRT Line

The 43-kilometre, 31 station fully underground Thomson-East Coast Line will connect the northern region of Singapore to the south, running parallel to the existing North South Line passing through Woodlands, Sin Ming, Upper Thomson and Marina Bay before turning east and running through Tanjong Rhu, Siglap, Marine Parade and Bedok. The line will commence operation in five stages, with the first three stages starting from Woodlands North to Gardens by the Bay commencing operations between 2019 to 2021 respectively, Stage 4 from Tanjong Rhu to Bayshore in 2023 and Stage 5 from Bedok South to Sungei Bedok in 2024. The northern terminus of Woodlands North is also expected to interchange with the Singapore-Johor rail link to provide access to Johor Bahru and the future Johor Bahru Rapid Transit System.

Jurong Region Line

Main article: Jurong Region MRT Line

First proposed as a LRT line when originally announced in 2001, the Jurong Region Line has since been upgraded to be a medium capacity line after the project was revived in 2013. The new configuration will serve West Coast, Tengah and Choa Chu Kang and Jurong. Details will be announced once Tengah New Town development is up, and the completion will be by 2025.

Cross Island Line

Main article: Cross Island MRT Line

The 50-kilometre Cross Island Line will span the island of Singapore, passing through Tuas, Jurong, Sin Ming, Ang Mo Kio, Hougang, Punggol, Pasir Ris and Changi. The addition of the new line brings commuters with another alternative for East-West travel to the current East West Line. It will also connect to all the other major lines to serve as a key transfer line, complementing the role currently fulfilled by the orbital Circle Line. This line will even have a longer timeframe due to the environmental study aspects, with the completion by 2030.

Tuas West extension

Main article: East West MRT Line

The Tuas West Extension is an extension of the East West Line from Joo Koon to Tuas Link. The stations — Gul Circle, Tuas Crescent, Tuas West Road and Tuas Link — will extend MRT connectivity to the Tuas area and are expected to serve more than 100,000 commuters daily. Construction began in 2012 and is planned to be completed in 2016.

Circle Line Stage 6

Main article: Circle MRT Line

To be completed by 2025, the 4-kilometre extension will run from Marina Bay through Keppel, ending at HarbourFront. On 29 October 2015, the LTA announced the 3 station locations for the 'Circle Line Stage 6'. The stations are Keppel Station, Cantonment Station and Prince Edward Station.

Downtown Line 3 extension

Main article: Downtown MRT Line

To be completed by 2024, the additional 2.2 km extension will run from Expo via Xilin and interchange with Sungei Bedok of the Thomson-East Coast Line.

A commuter who lives along the corridor of the Thomson-East Coast Line (TEL) will be able to access key employment nodes along the Downtown Line 3 corridor in a single train ride. The Downtown Line 3 Extension also brings direct connectivity along the corridor it serves.

North East Line extension

Main article: North East MRT Line

To be completed by 2030, the 2-kilometre extension will run from Punggol through Punggol North including the new Punggol Downtown. The extension is for future residents in Punggol North to have train access to the city centre as well as other parts of Singapore.

Fares and ticketing

General Ticketing Machines (GTM) at Expo MRT station, where passengers can purchase a Standard Ticket, or add value to their EZ-Link card

Main article: Fares and ticketing on the Mass Rapid Transit (Singapore)

Stations are divided into two areas, paid and unpaid, which allow the rail operators to collect fares by restricting entry only through the fare gates, also known as access control gates. These gates, connected to a computer network, can read and update electronic tickets capable of storing data, and can store information such as the initial and destination stations and the duration for each trip. General Ticketing Machines sell tickets for single trips or allow the customer to buy additional value for stored-value tickets. Tickets for single trips, coloured in green, are valid only on the day of purchase, and have a time allowance of 30 minutes beyond the estimated travelling time. Tickets that can be used repeatedly until their expiry date require a minimum amount of stored credit.

As the fare system has been integrated by TransitLink, commuters need to pay only one fare and pass through two fare gates (once on entry, once on exit) for an entire journey, even when transferring between lines operated by different companies. Commuters can choose to extend a trip mid-journey, and pay the difference when they exit their destination station.

Fares

Because the rail operators are government-assisted, profit-based corporations, fares on the MRT system are pitched to at least break-even level. The operators collect these fares by selling electronic data-storing tickets, the prices of which are calculated based on the distance between the start and destination stations. These prices increase in fixed stages for standard non-discounted travel. Fares are calculated in increments based on approximate distances between stations, in contrast to the use of fare zones in other subway systems, such as the London Underground.

Although operated by private companies, the system's fare structure is regulated by the Public Transport Council (PTC), to which the operators submit requests for changes in fares. Fares are kept affordable by pegging them approximately to distance-related bus fares, thus encouraging commuters to use the network and reduce its heavy reliance on the bus system. Fare increases over the past few years have caused public concern, the latest one having taken effect from 1 October 2008. There were similar expressions of disapproval over the slightly higher fares charged on SBS Transit's North East Line, a disparity that SBS Transit justified by citing higher costs of operation and maintenance on a completely underground line, as well as lower patronage.

Ticketing

File:CEPAS ez-link Card.jpg

A standard CEPAS EZ-Link card for use on the MRT

Main articles: EZ-Link, Network for Electronic Transfers, and CEPAS

The ticketing system uses the EZ-Link and NETS FlashPay contactless smart cards based upon the Symphony for e-Payment (SeP) system for public transit built on the Singapore Standard for Contactless ePurse Application (CEPAS) system. This system allows for up to 4 card issuers in the market. The EZ-Link card was introduced on 13 April 2002 as a replacement for the original TransitLink farecard, while its competitor the NETS FlashPay card entered the smartcard market on 9 October 2009.

A stored value adult EZ-Link or NETS FlashPay branded CEPAS card may be purchased at any TransitLink Ticket Office or Passenger Service Centre. The CEPAS card may be used for the payment of MRT, LRT and bus fares. The CEPAS card may also be used for payment for goods and services at selected merchants, Electronic Road Pricing tolls, and Electronic Parking System carparks. Additional credit may be purchased via cash or NETS at any General Ticketing Machine (GTM), Add Value Machine, TransitLink Ticket Office, Passenger Service Centre, AXS Station, DBS/POSB/OCBC/UOB Automatic Teller Machines, online via a card reader purchased separately, or selected merchants. Additional credit of a predetermined value may also be automatically credited into the card when the card value runs low via an automatic recharge service provided by Interbank GIRO or credit card. An Adult Monthly Travel Card for unlimited travel on MRT, LRT and buses may also be purchased and is non-transferable.

A Standard Ticket contactless smart card for single or return journeys may also be purchased at the GTM for the payment of MRT and/or LRT fares. A S$0.10 deposit will be levied on top of the fare to be paid. The deposit will be automatically refunded through an offset of the fare to be paid for the third journey on the same ticket while an additional discount of S$0.10 will be given for the sixth journey on the same ticket. No refund of the deposit is provided if the card is used for fewer than 3 journeys. The ticket can be used for the purchase of single or return journeys to and from pre-selected stations up to a maximum of six journeys over 30 days. Fares for the Standard Ticket are always higher than those charged for the stored-valued CEPAS (EZ-Link and NETS FlashPay) cards for the same distance traveled. The ticket is retained by the user after each journey and does not need to be returned to any GTM or Passenger Service Centre. Identical to the usage of CEPAS cards, the ticket is tapped onto the faregate reader upon entry and exit.

For tourists, a Singapore Tourist Pass contactless smartcard may be purchased. The card may be bought at selected TransitLink Ticket Offices and Singapore Visitors Centres. The tourists may retrieved their deposit by returning the card to the ticket offices or visitors centres within 5 days from the date of issue.

Safety and security

Safety

Platform screen doors at Woodleigh station on the North East Line

Main article: Safety on the Mass Rapid Transit (Singapore)

Operators and authorities state that numerous measures had been taken to ensure the safety of passengers, and SBS Transit publicised the safety precautions on the driverless North East Line before and after its opening. Safety campaign posters are highly visible in trains and stations, and the operators frequently broadcast safety announcements to passengers and to commuters waiting for trains. Fire safety standards are consistent with the strict guidelines of the US National Fire Protection Association.

There were calls for platform screen doors to be installed at above-ground stations after several incidents in which passengers were killed by oncoming trains when they fell onto the railway tracks at above-ground stations. Underground stations already featured platform screen doors since 1987. The authorities initially rejected the proposal by casting doubts over functionality and concerns about the high installation costs, but made an about-turn when the government announced plans to install half-height platform screen doors on the above-ground stations in January 2008, citing lower costs due to it becoming a more common feature worldwide. They were first installed at Jurong East, Pasir Ris and Yishun stations in 2009 under trials to test their feasibility.

Half-height platform screen doors at Pasir Ris station on the East West Line

By 14 March 2012, all elevated stations have been retrofitted with the doors and are operational. These doors prevent suicides and unauthorised access to restricted areas. Under the Rapid Transit Systems Act, acts such as smoking, eating or drinking in stations and trains, the misuse of emergency equipment and trespassing on the railway tracks are illegal, with penalties ranging from fines to imprisonment.

There were a few major accidents in the history of the MRT that raised safety concerns among the public. On 5 August 1993, two trains collided at Clementi station because of an oil spillage on the track, which resulted in 132 injuries. During the construction of the Circle Line on 20 April 2004, a tunnel being constructed under Nicoll Highway collapsed and led to the deaths of four people. The overall reliability of the ageing North South and East West lines were questioned by the public after multiple major train disruptions in December 2011 led to a Committee of Inquiry, which uncovered serious shortcomings in SMRT Corporation's maintenance regime. Since then, every MRT line had been plagued with disruptions of various degrees of severity.

On 7 July 2015, train services on the North South MRT Line and East West MRT Line in Singapore were suspended in both directions following a major power trip. The disruption lasted for more than 3 hours, affecting 250,000 commuters. This was considered the worst disruption to the MRT network since it first began operations in 1987. Independent experts from Sweden and Japan were hired to conduct investigation into the cause of the disruption. The cause was identified as damage to a third rail insulator due to a water leak at Tanjong Pagar station. Consequently, a program was implemented to replace insulators liable to similar failure.

Security

Closed-circuit television cameras at a MRT station

Closed-circuit television cameras monitor activities at City Hall MRT station. A real-time video feed is broadcast and shown at the station concourse.

Main article: Security on the Mass Rapid Transit (Singapore)

Security concerns related to crime and terrorism were not high on the agenda of the system's planners at its inception. However, after the Madrid train bombings in 2004 and the foiled plot to bomb the Yishun MRT Station in 2001, the operators deployed private, unarmed guards to patrol station platforms and conduct checks on the belongings of commuters, especially those carrying bulky items.

Recorded announcements are frequently made to remind passengers to report suspicious activity and not to leave their belongings unattended. Digital closed-circuit cameras (CCTVs) have been upgraded with recording-capability at all stations and trains operated by SMRT Corporation. Trash bins and mail boxes have been removed from station platforms and concourse levels to station entrances, to eliminate the risk of bombs planted in them. Photography without permission was also banned in all MRT stations since the Madrid bombings, but it was not in the official statement in any public transport security reviews.

On 14 April 2005 the Singapore Police Force announced plans to step up rail security by establishing a specialised security unit for public transport, the unit today is known as the Public Transport Security Command or more commonly known as TRANSCOM. These armed officers began overt patrols on the MRT and LRT systems on 15 August 2005, conducting random patrols in pairs in and around rail stations and within trains. They are trained and authorised to use their firearms at their discretion, including deadly force if deemed necessary. On 8 January 2006, a major civil exercise involving over 2,000 personnel from 22 government agencies, codenamed Exercise Northstar V, simulating bombing and chemical attacks at Dhoby Ghaut, Toa Payoh, Raffles Place and Marina Bay MRT stations was conducted. Thirteen stations were closed and about 3,400 commuters were affected during the three-hour exercise.

Security concerns were brought up by the public when two incidents of vandalism at train depots occurred within two years. In both incidents, graffiti on the affected trains were discovered after they entered revenue service. The first incident, on 17 May 2010, involved a breach in the perimeter fence of Changi Depot and resulted in the imprisonment and caning of a Swiss citizen, and an Interpol arrest warrant for his accomplice. The train involved was a C151 train. SMRT Corporation received a S$50,000 fine by the Land Transport Authority for the first security breach. Measures were put in place by the Public Transport Security Committee to enhance depot security in light of the first incident, but works were yet to be completed by SMRT Corporation when the second incident, on 17 August 2011, occurred at Bishan Depot.

On 22 November 2012, the Land Transport Authority carried out a ground deployment exercise with SMRT to test their incident management plans in the event of a train service disruption. In total, about 135 personnel including representatives from the Singapore Police Force's Transport Command (TransCom) and SBS Transit participated in the exercise. Train service continued as per normal and commuters were not affected by the exercise. Codenamed 'Exercise Greyhound', the exercise went through the scenario of a broken rail on the East West Line at Buona Vista. SMRT had also activated their Rail Incident Management Plan.

On 22 August 2013, ‘Exercise Greyhound 2013’ was carried out by the Land Transport Authority with SBS Transit to validate the procedures of SBST’s Operations Control Centre (OCC) and the workability of its contingency plans for bus bridging, free bus service and deployment of Goodwill Ambassadors (GAs) during a simulated prolonged train service disruption. About 300 personnel including representatives from LTA, SBST, SMRT, the Singapore Police Force’s Transport Command (TransCom), Traffic Police and Singapore Civil Defence Force (SCDF) participated in the exercise. Train service continued as per normal and commuters were not affected by the exercise.

See also

• List of Singapore MRT stations
• Light Rail Transit (Singapore)
• Transport in Singapore
• List of metro systems
• Medium-capacity rail transport system

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