Visual merchandising

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Visual merchandising is the activity and profession of developing the floor plans and three-dimensional displays in order to maximize sales.[1]

Both goods or services can be displayed to highlight their features and benefits. The purpose of such visual merchandising is to attract, engage, and motivate the customer towards making a purchase.

Visual merchandising commonly occurs in retail spaces such as retail stores and trade shows.


When the giant nineteenth century dry goods establishments like Marshall Field & Co. shifted their business from wholesale to retail, the visual display of goods became necessary to attract the general consumers. The store windows were often used to attractively display the store's merchandise. Over time, the design aesthetic used in window displays moved indoors and became part of the overall interior store design, eventually reducing the use of display windows in many suburban malls.[citation needed]

In the twentieth century, well-known artists such as Salvador Dalí[2] and Andy Warhol [3][4] created window displays.

In the beginning of twenty-first century visual merchandising is forming as a sсience. Nowadays, Visual Merchandising became one of the major tool of business promotion which is widely used to attract customers and increase sales.[5]

Example of Summer indoor display.



Visual merchandising builds upon or augments the retail design of a store. It is one of the final stages in setting out a store in a way customers find attractive and appealing.

Many elements can be used by visual merchandisers in creating displays including color,[6] lighting, space, product information, sensory inputs (such as smell, touch, and sound), as well as technologies such as digital displays and interactive installations.

As methods of visual merchandising [7] can be used color and style, symmetry and rhythm, face and side presentation etc.[8]


A floor map helps visual merchandisers to find the best place for garments, color stories of clothes and footwear in the shop.[9] It is a kind of floor plan with merchandise marked.



In order to evaluate the product thoroughly it is necessary to deploy the folded product. Besides, it takes time to expand the A 4 format formed product. In addition, there is a psychological fear among customers to release the product as an indication of breaking the order, especially if there is a paper gasket in the folded product.[10]

POS Display


Window displays

Window displays can communicate style, content, and price.

Window displays are often used by stores to entice customers into the store. Store visual merchandisers will dress the window in current season trends - often including fully dressed mannequins as well as accessories on plinths or hanging from special display equipment.

A study in 2002 (Sen et al, 2002)[11] found that clothing retailers will have most success enticing their customers into their store my focusing on communicating current fashion trends and styling suggesting and ensure that they have a strong store image portrayed in the window display. Sen et al’s study was an in-depth analysis of the various factors of window displays and its findings argue that stylisation and display of clothing, instead of atmospherics, play a large part in consumer behavior and purchasing.

Display windows may also be used to advertise seasonal sales or inform passers-by of other current promotions.

Food merchandising

Restaurants, grocery stores, convenience stores, etc. use visual merchandising as a tool to differentiate themselves in a saturated market.


  1. "Visual Merchandiser". The Job Guide. Department of Education, Employment and Workplace Relations. Retrieved 5 October 2011.<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  2. "How Much is that Dali in the Window", On This Day in Fashion, Kristine Lloyd, On This Day in Fashion, 16 March 2011,
  3. "Andy Warhol, 'Window Display for the Bonwit Teller Department Store', New York, 1960 " Photograph by Mike Kelley,
  4. "Andy Warhol" Gagosian Gallery, retrieved 5 December 2013,
  5. Dmitry Galun. "Visual Merchandising. Psychological Aspects of the Technical Science".<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  6. Dmitry Galun. "The value of the color spot in the clothes visual presentation".<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  7. Galun Dmitry. "Methods of the Clothes Visual Presentation".<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  8. Dmitry Galun. "Color Combinations in the Clothes Visual Merchandising".<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  9. Dmitry Galun. "The entrance areas in the clothes visual merchandising".<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  10. Dmitry Galun. "Shelves in the clothes visual mercandising".<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  11. SEN, S (2002). "Window displays and consumer shopping decisions". Journal of Retailing and Consumer Services. 9 (5): 277-290.<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>

Further reading

  • Levy, Michael; Weitz, Barton A. (1995). Retail Management (3rd ed.). Richard D. Irwin, Inc. ISBN 0-256-13661-0.<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
  • Gianfranco Giacoma-Caire (2011) Visual Merchandising: Mirror and soul of a point of sale (1st ed.) Creative Group. ISBN 9788890475719
  • Galun, Dmitry (2012) Visual Merchandising for one-two-three-for-five (1st ed.) Piter. ISBN 978-5-4461-0007-1