Kayako
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| Kayko Company Logo | |
| Type | Private |
|---|---|
| Headquarters | London |
| Key people |
|
| Industry | Software, CRM |
| Products | Kayako Fusion Kayako Case Kayako Engage |
| Employees | 140 |
| Website | www |
| Launched | 2001 |
Kayako is a software development company. The company develops a cloud-based customer service platform and on-premises help desk and customer support software.
Products
Kayako is available both as a SaaS (software as a service) cloud-based solution ('Kayako OnDemand') and as an on-premises, self-hosted solution ('Kayako Download').[1]
History
Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar, Punjab after dropping out of college.[2] Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.[3][4]
In August 2009, Kayako announced the availability of cost-free full licenses for charities and open-source software projects.[5][6]
To date, Kayako has not received any funding from external investors and is profitable.[7]
In July 2013, Viber's online Kayako help desk[8] was defaced by the Syrian Electronic Army. However, according to Kayako and Viber,[9] this was related to a compromise of an individual's account password, and not a security vulnerability in the Kayako application itself.
Locations
Originally founded and headquartered in Jalandhar, India, Kayako is now headquartered in London, United Kingdom[10] and has offices in Jalandhar and New Delhi in India.[11]
See also
- Comparison of ticket-tracking systems
- Comparison of help desk issue tracking software
- Customer relationship management
- IT service management (ITSM)
- Information Technology Infrastructure Library (ITIL)
References
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External links
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